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We recently released an upgrade for the PCMU software version 1.xx, 2.xx or the RUMS version 2.xx to version 3...
The 2011 NextBolt NX5 High Security edition is the highest security biometric deadbolt lock available from...
Insure the wire that runs between the two lock pieces does not interfere with the rotation of the tailpiece. Insure nothing interferes with the free motion of the bolt. Additionally this can occur if the tailpiece is cut too long for your door. Doors are often cut slightly differently at the factory which can cause the default size tailpiece to be too long or too short. Ensure your tailpiece fits snugly but does not fit so tightly that it freezes the locking mechanism.