Reviews and Testimonials
Here are some reviews and testimonials on our products from customers. What do Actuator Systems customers have to say? Read on to find out!
Here are some reviews and testimonials on our products from customers. What do Actuator Systems customers have to say? Read on to find out!
We put your ReliTouch to the test and found it is in fact very rugged. We hit it with our own internal IP-56 test (high pressure spray test) and it passed easily. We thought we'd let you know we now plan to deploy these on most of our outside facing doors (rather than just the inside doors we've been doing). Keep up the great work.
I just wanted to thank your tech support guys for going way above the call to get our database corrected after our hard disk crash. All our ReliTouch users are working wonderfully. We thought we were goign to have to start over but you saved the day. Kudos.
Your new Timed Tumbler Mode works great - thanks for getting so many new features. We were amazed you listened to our request!!! It's the only lock we have that has this feature and we just ordered 3 more for our other entrances. Keep up the amazing work.
We upgraded our older biometric lock to the NX4 and I just want to say how pleased we are with this new generation fingperprint lock. Easy to install, very easy to operate and solidly built. Technical support was fantastic for the queries we had. Thanks again.
Works like a champ for my entire family, 3 months now flawless function. My wife had her doubts but she loves it and said she can't imagine life without it. Mission *accomplshed. Thanks.
The product is great and the service is to match. Your team is great, from the in house set up and training to the post install support we couldn’t ask for any more. Overall very satisfied customers
What are you doing working on Sunday? You can put this on your website in the testimonials if you want but all I can say is -wow. Actuator Systems answered my tech support emails all weekend and even called me to help on Sunday. Who knew? There are companies that put customer service first!
We have 12 ReliTouch locks and just thought we'd let you know they made it through some serious weather this year. Our access control system was not so well built and bit the dust. Whoever designed these locks should be proud that they beat the weather so well. FYI these locks are better than our Sagem locks that cost 4x as much.
Works well. Very convenient. I love it and the kids call it 'a totally awesome door'!!
We are impressed! The NextBolt deadlock is a five star product. The installation was amazingly simple and within a short time our whole family had our fingerprints logged in and we were marvelling at modern technology ..and how easy the NextBolt was to use. The days of our children forgetting keys and getting locked out of the house are long gone, and we feel... secure!
Fantastic and fast support, great product, we love the freedom of leaving the house without keys! Would have no hesitations in recommending this product to friends and family.
Peace of mind that if we lose keys, particularly the wife in her handbag, we can enter the house. It operates efficiently and easily. I would have no hesitation in recommending this product.
Well once we received the product, and my husband (who is by the way no handy man!)installed it in no time, we were very happy with the end result. No more fumbling around for the key to the front door. I have found this particularly useful with an armful of groceries. Also I have added my close family each time they visited, and was a very easy process. Everybody should get one - an extremely useful innovative product
I bought the Relitouch lock online for a couple of our office doors. This lock is definitely better quality than our old pin code lock and has the added benefit of key-less and code-less entry. The manufacturer was great with us on the phone with our questions and we had it going in short order. I hope other manufacturers take a page out of these guys book as a human being answered their phone. We'll be buying another one of these for our front door.
This lock works great. Was easy to install and gave us exactly the features we wanted 1) a pin code lock that holds a lot of users that we can control with our PC 2) higher security fingerprint users and 3) a good audit trail. It all just works and works well. Adding new users and creating access times is a snap. Purchased it from Home Depot and quite satisfied.
We bought the Relitouch lock for a common maintenance area for our hotel resort complex. No lock has lasted more than two months and so far we've tried at least 8 different brand and model locks for this door. It's been 8 months and the relitouch is still going strong. I'm very surprised. That maintenance door was a huge problem for a lot of years and now that this lock is there it's become a non-issue.
Thank you for solving our problem.
We're all really impressed how well this works. So far have about 340 people enrolled and it works great, some people use the pin code portion and some like the fingerprint. I think a lot of people will benefit from this technology. While we haven't tried it yet the instructions show we can add more locks and program them all using the software and just one USB drive which will be wonderful. We'll post our experience when we do that.
Wow! Packed with features that actually work just as described - rare. Thank you.
I have had one of these locks for about 6-7 years ... Regardless of climate/temperature, the lock worked perfectly. The key back-up is handy should the batteries croak and the overall build is solid as a rock.
I would recommend this lock for any who need a bit more security for the worry of lost keys or unsanctioned copies ... Sales and tech support were the best.
Five stars, and for good reasons.
We've been operating your commercial lock for about 3 months now and are very satisfied. We replaced an older model biometric lock that we used for a long time. Everyone has commented how much better this works. We'll be sure to spread the word.
Very impressive. Another business recommended your Relitouch and we weren't disappointed. No negative issues to report and the integration with the software is very nice.
Thanks for your support. FYI we now have 18 of your commercial locks and are standardizing their use in our warehouses. So far we've had a very positive experience with the system. Our engineers we able to integrate yoru software onto our network quite nicely - thanks again for your help with that. This has gone a long way toward improving our understanding of the work patterns of our employees.
Just a note to let you know we received the lock and the installation went fine. We were worried we wouldn't be able to do it ourselves. Our whole family is already enrolled and using it. Works wonderfully. Our next door neighbor will definately be ordering one of these... :)
This lock is solid as a tank. Very impressed ..and I am a professional locksmith.
We've had this lock just a week and all of our employees use it every day. Works like a charm and was easy to program. We also use it with your management software for windows and were able to enroll our group with no problems. We're very satisfied with the purchase.
Excellent product. It's amazing how far products like this have come over the last few years and after using the ReliTouch for a month I can tell you this leads the pack. This lock is jam packed with features and has a very solid build quality. I can imagine weather or the elements effecting it's operation at all. Thanks again.
This is great. We were very skeptical about the usefulness of the biometric aspect of this lock (and bought it as a PIN code lock). We assigned our employees both PIN codes and the fingerprint. I can report that 90% of them prefer the ease of the fingerprint access. Just so easy to get in every day. In fact the entrance we put this on is now used much MORE than it was before. Coupled with the fact the relitouch also works as a pin code lock it has turned out to be the perfect solution for our company. We will be outfitting a number of our offices with this.
We have 6 LC-200 locks and 1 new ReliTouch and bought the windows software to better manage the access of our employees. We're so glad this software is compatible with your older locks. Works across the board without a hitch! We have 150 people enrolled and counting! Look forward to doing business with you guys for a long time. Thanks for answering all of our questions.
I bought this for my new home.. I love it and everyone in my family loves it too..My family from out of town like it so much they are going to look in to this for there office... Thank you. I would recommend this to every one that can afford it..
We own a lot of your older edition locks and I thought I'd let you know how much we appreciate some of the improvements you've made. The fast enroll feature of the Nextbolt NX5 has made a HUGE difference. The simple fact our adminstrators can delete individual users on the fly is also big. Nice changes! Thanks again for your continued work. You have earned a long term customer.
Solidly built and really easy to install. I thought it would be harder. Probably finished the install in less than 10 minutes. Trickyest part was slightly cutting down the tailpiece. This lock is sooo cool.
Thanks for your help. We are extremely pleased with the product and especially your support staff. The lock is very practical and has worked flawlessly. Installation was easy and the unit seems to be rock solid quality. I'm the envy of my block.
This is a note just to let you guys know how happy we are with our new lock. You guys have the BEST technical support. Very friendly and were actually eager to help us.
I've been buying locks from Actuator for a long time and can tell you that the new NextBolt is a large improvement. The EZ-Mount version can really be installed in just a few minutes with a screw driver and the new fast enroll feature is very useful for us. We load up on average about 25 users in each lock and with this version maintenance of the authorized users is dramatically improved. This is definately the most advanced biometric lock out there today. I've seen their progress and it just keeps getting better and better.
I researched a lot of different biometric locks and settled on this lock from Actuator Systems. I was lucky in my choice as this lock just 'works'. Very simple I just touch and it recognizes me in less than a second and opens the door. I've become very comfortable using this every day and wouldn't have it any other way. All in all I'm really happy I chose this lock. Oh and by the way the guys at Actuator are really helpful.
I bought this lock and to my amazement I was able to install it myself. This biometric lock is extremely well built. I'm in the car business and I know how to spot 'fit and finish' and this lock is top notch in that category. Enrolling fingerprints was easy and me and my wife were both able to get the hang of adding our fingerprints in just a few minutes.
Once you learn how convienent it is to not carry a housekey it would be hard for either of us to go back to using one. Works very reliably.
This is a very user friendly safe. Simply push a 6 digit code to lock, then use the same 6 digits to unlock. I did not have to even read the instruction that came with it. It is solid & now I don't worry about someone taking an important or expensive item from my home when I'm away. Came with mounting hardware which I used to bolt to my floor. It's not moving without some significant tools! It even came with an electronic key in case you forget your code and it has a 9v external battery input in case the batteries go dead.
I bought a Sound Sentry XL as a recommendation from a friend. He was right, as this little gadget is as fun as it is useful. I left a message for my wife the other day that I was out in the back yard mowing the grass. It got her attention as soon as she walked in the door. I plan to use it at Halloween to greet the trickters with a scary witch sound when they approach the front door. The product is small, portable and very easy to record your own message or sound. I think it would make a great stocking stuffer too!
Works great for alerting me when someone (children) are coming or leaving my back door area as I'm usually in that part of the house during the day. Easy to set up and we like being able to change what we want it to say and can then use it for different purposes. Lower priced than items with similar features.
I bought the BD1 after I read an article about the comparison of biometric locks by Good Housekeeping where the BD1 won hands down. Here's the link if anyone is interested: www.komonews.com/news/consumer/19269544.html It's a good read and the BD1 worked even better than I expected. The version that won the Good Housekeeping deal is actually a less sophisticated version of the lock than i received! Make sure and buy the 'XL' version. Very happy with this and Actuator did a nice job answering all my questions.
The BD1 is the best biometric lock on the market. I am a locksmith and have owned my own locksmith storefront for 35 years. It's not only biometric but it is very high quality. I've tried other biometric locks but none come close. This is the best choice if you are looking for something that will WORK for years to come.
Thank you! I bought your lock because it was the highest rated biometric lock on amazon.com and they were right! Installed it and had our family enrolled in less than an hour. Thanks again. We'll be recommending this to all our friends.
Excellent service, Actuator Systems helped me through the install on their lock system (the BD1XL) and we had it on there enrolled in 15 minutes. I can say enough about how friendly this group is. Excellent product too. Keep up the good work. I've told my friends about this.
We installed the BD1 and it works as advertised. We are very happy with the lock. The system is simple to figure out nothing to learning it really. Our whole family has been using it many times every day for the last 2 months. It is a real relief not to worry about losing our keys over and over. What a hassle that was but that problem is solved. Great product that the whole family will get a lot of use out of.
I just thought i'd report that i bought the BD1-XL and we got it instaled and it's working great. Whole family uses it and not only it is a very cool electronic it's practical. All of us are elated and have fun just watching it recognize us. Really happy with it.
I bought the SafeKing wall safe in late June 2010. We had never mounted a safe before, especially having to chop into the drywall of our closet etc.. We were very pleased with the telephone support provided by Actuator Systems! They are very friendly and their help was most useful. (They even provided phone support on a Saturday which almost no-one does). The safe is very sturdy and high quality. One note is the carpet is optional and comes in a roll that you have to manually place at the bottom of the safe which was no big deal but worth mentioning. Overall we are ecstatic about how the safe turned out and would buy from Actuator again.
I bought the Sound Sentry to secure my garage as we had some kids breaking in there occasionally. It works superbly for this in fact surprisingly well. I just record my 'alarm' sound and stick it on the wall. When the kids showed up it did a great job of running them off. Other alarms were going to require me to screw them into the wall and this doesn't, also this is a lot cheaper at just $20. Kids have a blast with it as well recording all kinds of different sounds and playing them. The sound is very high quality. Anyway just my .02 cents.
I bought this safe in May 2010 and must say I am very happy with it. It's really easy to use and doesn't weigh nearly as much as the safes i was looking at when i visited the store. These are well built and I've recommended them to my friends. It's great you don't need a key or have to remember a combination to open it.
We just thought we'd drop you a note that we love the Sound Sentry! I got transferred and had to move the family - the sentry was great for putting inside the moving trailer to insure nobody got in there while we were at the hotel. It's also great for leaving voice notes for the family - just stick it to the fridge!!
You guys really know how to bulid a lock. I really loved the clear template included in the box for easy mounting. Lots of nice touches. Really happy with my purchaes. Keep up the good work!
I figured I may as well come out of woodwork after owning one of these for over 3 years. Mine has worked great with zero problems. I live in the Pacific Northwest and we get PLENTY of rain and I have yet to see any corrosion issues! I'm not sure what the bad reviewer is talking about when he says they aren't weather proof, maybe he is cooking meth in his kitchen or something. The only thing I had to do was change the batteries after 2 years. This lock is very convenient, especially when going for a jog.
We bought the 'higher end' version of the Bioaxxis fingerprint lock and are really happy with our purchase. Took my husband about an hour to install - we did have to call Actuator technical support line but they were incredibly helpful and nice. They never tried to rush us and we had lots of questions. Lock works great and we are really happy with the purchase!
Wow! This lock is even more practical than i thought. It works every time and looks solid as a rock. It gets *a lot* of use every single day and i've recommended it to all my friends. I had two arms full of groceries the other day and poof no problem just touch the sensor and you are in. I bought this becuase i got locked out of my house and had to break a window. Worth every penny IMHO.
My wife and I would go for walks/jogs and need to bring the keys. Also, once in the car with it started and the house entry door key on the chain, sometimes one of us would want to go back into the house.
There are non-techie solutions these problems (house key on detachable chain for example) and at any rate they are minor inconveniences to be sure. However, I like technical solutions. What's the point of living in this century if silcon chips and creative engineers aren't making daily tasks automatic? Hence, a keypad, voice, fingerprint deadbolt, rf remote was my preferred techie solution.
This is working out fine which is amazing when high-tech actually works out as a functional appliance. First, it fits the standard sizes for a deadbolt and with some tweeking (everything has to line up smoothly for it to open but that's probably true of all deadbolts) it's now thankfully something I don't think about anymore.
I like that it's not obviously a fp deadbolt. When the fingerprint lid is close, it looks like an oversized deadbolt. Some other products are more obvious. I wish it had a sensor like my ThinkPad (instead of the glass) since picking up fingerprints from the glass is theoretically possible. That siad, to use that to get in is not something I think is worth the efforts of a burglar as there are easier ways to enter house IMO.
It works 100% of the time for me. For my wife, at first it didn't always work as she would position her finger significantly differently or time it after the red display light turned off. At this point I believe she's also having near 100% success.
Once inside, if the fingerprint lid is kept up, it beeps to remind you to lower it. That's a very nice feature as it's easy to forget when bring in bags of groceries for example.
To lock the deadbolt, just close the door and open the fingerprint lid and close it again.
To lock from the inside, there's a push button to electronically close/open the deadbolt (and a manual lever as well).
So in short, the product is working in the real world in the cold northeast and carrying keys is no longer necessary on our daily walks.
We had two of these locks installed on our home and we love them. Super easy when your hands are full. Never had a problem. We looked at few other manufacturers bio locks and the finish on these are what sold us. We have the oiled bronze and they look very good, a nice classic look. You wont be dissapointed.
I installed a BD-1 in the front door of my new house in July of this year. I had never, ever installed a door lock before, but managed to get this installed in an afternoon when it was nearly 100 degrees. Yes, you do have to make some alterations, but the included template makes things fairly simple if you have the proper tools and a little patience. I have to say I do not at all miss carrying keys with me all the time. In fact, I never carry them anymore. The lock always works and it was great when we had out of town guests a couple months ago. We just programmed their fingers in and let them come and go when they wanted. After they left to go home we deleted their prints from the door in a couple seconds. The guests thought the lock was pretty cool too! We got ours in Satin Nickel and the finish is beautiful...the pictures don't do it justice. Goes well with the Schlage door knob I bought to go with it too. This is a great product...very well built and very secure.
Best product on the market. Nothing compares at this price Point. I will be ordering more for the in-laws for Christmas. Very good Shipping rates to Canada!
This was our second biometric deadbolt lock we bought the BD1 to replace a biometric door lock from some chinese company. What a difference this makes! This lock is 1000x better than our old one. Not as fancy but it works every time for our whole family exactly as advertised. Highly recommended.
These locks are very well built.
Every door hardware variation comes with these locks.
Fast user authorization (about 1.5 secs from opening the cover to being able to push door open)
Does not cause any negative attention. Most people would not know that this is anything special at first glance, unless you forget and leave the scanner hatch open.
Requires drilling (2) - 3/8" holes in your door for the additional mounting screws. (Not hard, just requires knowledge and tools of how to do it), they give you a very nice plastic template which makes the preperation very easy.
You guys make a very nice product. I've installed dozens of these for use at our rental properties and they work great. Really appreciate all of your support guys and your attention to detail. When you factor in the fine level of support and quick delivery you have all your bases covered. Our sincere thanks.
Been using this for months now and so far so good. Quick to install, but was on a new door anyway. Fingers registered simply and about 4 of us using it with no problems. Looks fit for the job.
I always lose my keys and also live in a house with a bunch of friends, so having a lock on the front door that uses finger prints is ideal. Overall, this is really easy to fit to the door and works perfectly. The batteries last a long time and its easy to use. The only thing I don’t like about it is that you have to lock the door when you close it behind you - this is an easy process, just lift and close the front flap, but it would be better if it knew you shut the door and then locked it self - like a yale type lock.
Not enough of a reason not to buy this though, work well, looks cool, very solidly built so it is secure. It also raises a few questions from mates when they see it for the 1st time!