Reviews and Testimonials
Here are some reviews and testimonials on our products from customers. What do Actuator Systems customers have to say? Read on to find out!
Here are some reviews and testimonials on our products from customers. What do Actuator Systems customers have to say? Read on to find out!
We put your ReliTouch to the test and found it is in fact very rugged. We hit it with our own internal IP-56 test (high pressure spray test) and it passed easily. We thought we'd let you know we now plan to deploy these on most of our outside facing doors (rather than just the inside doors we've been doing). Keep up the great work.
I just wanted to thank your tech support guys for going way above the call to get our database corrected after our hard disk crash. All our ReliTouch users are working wonderfully. We thought we were goign to have to start over but you saved the day. Kudos.
Your new Timed Tumbler Mode works great - thanks for getting so many new features. We were amazed you listened to our request!!! It's the only lock we have that has this feature and we just ordered 3 more for our other entrances. Keep up the amazing work.
We upgraded our older biometric lock to the NX4 and I just want to say how pleased we are with this new generation fingperprint lock. Easy to install, very easy to operate and solidly built. Technical support was fantastic for the queries we had. Thanks again.
Works like a champ for my entire family, 3 months now flawless function. My wife had her doubts but she loves it and said she can't imagine life without it. Mission *accomplshed. Thanks.
The product is great and the service is to match. Your team is great, from the in house set up and training to the post install support we couldn’t ask for any more. Overall very satisfied customers
What are you doing working on Sunday? You can put this on your website in the testimonials if you want but all I can say is -wow. Actuator Systems answered my tech support emails all weekend and even called me to help on Sunday. Who knew? There are companies that put customer service first!
We have 12 ReliTouch locks and just thought we'd let you know they made it through some serious weather this year. Our access control system was not so well built and bit the dust. Whoever designed these locks should be proud that they beat the weather so well. FYI these locks are better than our Sagem locks that cost 4x as much.
Works well. Very convenient. I love it and the kids call it 'a totally awesome door'!!
We are impressed! The NextBolt deadlock is a five star product. The installation was amazingly simple and within a short time our whole family had our fingerprints logged in and we were marvelling at modern technology ..and how easy the NextBolt was to use. The days of our children forgetting keys and getting locked out of the house are long gone, and we feel... secure!
Fantastic and fast support, great product, we love the freedom of leaving the house without keys! Would have no hesitations in recommending this product to friends and family.
Peace of mind that if we lose keys, particularly the wife in her handbag, we can enter the house. It operates efficiently and easily. I would have no hesitation in recommending this product.
Well once we received the product, and my husband (who is by the way no handy man!)installed it in no time, we were very happy with the end result. No more fumbling around for the key to the front door. I have found this particularly useful with an armful of groceries. Also I have added my close family each time they visited, and was a very easy process. Everybody should get one - an extremely useful innovative product
I bought the Relitouch lock online for a couple of our office doors. This lock is definitely better quality than our old pin code lock and has the added benefit of key-less and code-less entry. The manufacturer was great with us on the phone with our questions and we had it going in short order. I hope other manufacturers take a page out of these guys book as a human being answered their phone. We'll be buying another one of these for our front door.
This lock works great. Was easy to install and gave us exactly the features we wanted 1) a pin code lock that holds a lot of users that we can control with our PC 2) higher security fingerprint users and 3) a good audit trail. It all just works and works well. Adding new users and creating access times is a snap. Purchased it from Home Depot and quite satisfied.
We bought the Relitouch lock for a common maintenance area for our hotel resort complex. No lock has lasted more than two months and so far we've tried at least 8 different brand and model locks for this door. It's been 8 months and the relitouch is still going strong. I'm very surprised. That maintenance door was a huge problem for a lot of years and now that this lock is there it's become a non-issue.
Thank you for solving our problem.
We're all really impressed how well this works. So far have about 340 people enrolled and it works great, some people use the pin code portion and some like the fingerprint. I think a lot of people will benefit from this technology. While we haven't tried it yet the instructions show we can add more locks and program them all using the software and just one USB drive which will be wonderful. We'll post our experience when we do that.
Wow! Packed with features that actually work just as described - rare. Thank you.
I have had one of these locks for about 6-7 years ... Regardless of climate/temperature, the lock worked perfectly. The key back-up is handy should the batteries croak and the overall build is solid as a rock.
I would recommend this lock for any who need a bit more security for the worry of lost keys or unsanctioned copies ... Sales and tech support were the best.
Five stars, and for good reasons.
We've been operating your commercial lock for about 3 months now and are very satisfied. We replaced an older model biometric lock that we used for a long time. Everyone has commented how much better this works. We'll be sure to spread the word.
Very impressive. Another business recommended your Relitouch and we weren't disappointed. No negative issues to report and the integration with the software is very nice.
Thanks for your support. FYI we now have 18 of your commercial locks and are standardizing their use in our warehouses. So far we've had a very positive experience with the system. Our engineers we able to integrate yoru software onto our network quite nicely - thanks again for your help with that. This has gone a long way toward improving our understanding of the work patterns of our employees.
Just a note to let you know we received the lock and the installation went fine. We were worried we wouldn't be able to do it ourselves. Our whole family is already enrolled and using it. Works wonderfully. Our next door neighbor will definately be ordering one of these... :)
This lock is solid as a tank. Very impressed ..and I am a professional locksmith.
We've had this lock just a week and all of our employees use it every day. Works like a charm and was easy to program. We also use it with your management software for windows and were able to enroll our group with no problems. We're very satisfied with the purchase.
Excellent product. It's amazing how far products like this have come over the last few years and after using the ReliTouch for a month I can tell you this leads the pack. This lock is jam packed with features and has a very solid build quality. I can imagine weather or the elements effecting it's operation at all. Thanks again.
This is great. We were very skeptical about the usefulness of the biometric aspect of this lock (and bought it as a PIN code lock). We assigned our employees both PIN codes and the fingerprint. I can report that 90% of them prefer the ease of the fingerprint access. Just so easy to get in every day. In fact the entrance we put this on is now used much MORE than it was before. Coupled with the fact the relitouch also works as a pin code lock it has turned out to be the perfect solution for our company. We will be outfitting a number of our offices with this.
We have 6 LC-200 locks and 1 new ReliTouch and bought the windows software to better manage the access of our employees. We're so glad this software is compatible with your older locks. Works across the board without a hitch! We have 150 people enrolled and counting! Look forward to doing business with you guys for a long time. Thanks for answering all of our questions.
I bought this for my new home.. I love it and everyone in my family loves it too..My family from out of town like it so much they are going to look in to this for there office... Thank you. I would recommend this to every one that can afford it..
We own a lot of your older edition locks and I thought I'd let you know how much we appreciate some of the improvements you've made. The fast enroll feature of the Nextbolt NX5 has made a HUGE difference. The simple fact our adminstrators can delete individual users on the fly is also big. Nice changes! Thanks again for your continued work. You have earned a long term customer.
Solidly built and really easy to install. I thought it would be harder. Probably finished the install in less than 10 minutes. Trickyest part was slightly cutting down the tailpiece. This lock is sooo cool.
Thanks for your help. We are extremely pleased with the product and especially your support staff. The lock is very practical and has worked flawlessly. Installation was easy and the unit seems to be rock solid quality. I'm the envy of my block.
This is a note just to let you guys know how happy we are with our new lock. You guys have the BEST technical support. Very friendly and were actually eager to help us.
I've been buying locks from Actuator for a long time and can tell you that the new NextBolt is a large improvement. The EZ-Mount version can really be installed in just a few minutes with a screw driver and the new fast enroll feature is very useful for us. We load up on average about 25 users in each lock and with this version maintenance of the authorized users is dramatically improved. This is definately the most advanced biometric lock out there today. I've seen their progress and it just keeps getting better and better.
I researched a lot of different biometric locks and settled on this lock from Actuator Systems. I was lucky in my choice as this lock just 'works'. Very simple I just touch and it recognizes me in less than a second and opens the door. I've become very comfortable using this every day and wouldn't have it any other way. All in all I'm really happy I chose this lock. Oh and by the way the guys at Actuator are really helpful.
I bought this lock and to my amazement I was able to install it myself. This biometric lock is extremely well built. I'm in the car business and I know how to spot 'fit and finish' and this lock is top notch in that category. Enrolling fingerprints was easy and me and my wife were both able to get the hang of adding our fingerprints in just a few minutes.
Once you learn how convienent it is to not carry a housekey it would be hard for either of us to go back to using one. Works very reliably.
I bought the NX after I read an article about the comparison of biometric locks by Good Housekeeping where the NextBolt won hands down. It's a good read and the lock worked even better than I expected. The version that won the Good Housekeeping deal is actually a less sophisticated version of the lock than i received! Make sure and buy the latest version as they are obviously making improvements all the time. Very happy with this and Actuator did a nice job answering all my questions.
This lock is the best biometric lock on the market. I am a locksmith and have owned my own locksmith storefront for 35 years. It's not only biometric but it is very high quality. I've tried other biometric locks but none come close. This is the best choice if you are looking for something that will WORK for years to come.
Thank you! I bought your lock because it was the highest rated biometric lock on amazon.com and they were right! Installed it and had our family enrolled in less than an hour. Thanks again. We'll be recommending this to all our friends.
We installed the NextBolt and it works as advertised. We are very happy with the lock. The system is simple to figure out nothing to learning it really. Our whole family has been using it many times every day for the last 2 months. It is a real relief not to worry about losing our keys over and over. What a hassle that was but that problem is solved. Great product that the whole family will get a lot of use out of.
I just thought i'd report that i bought the NextBolt and we got it instaled and it's working great. Whole family uses it and not only it is a very cool electronic it's practical. All of us are elated and have fun just watching it recognize us. Really happy with it.
You guys really know how to bulid a lock. I really loved the clear template included in the box for easy mounting. Lots of nice touches. Really happy with my purchaes. Keep up the good work!
Wow! This lock is even more practical than i thought. It works every time and looks solid as a rock. It gets *a lot* of use every single day and i've recommended it to all my friends. I had two arms full of groceries the other day and poof no problem just touch the sensor and you are in. I bought this becuase i got locked out of my house and had to break a window. Worth every penny IMHO.
We had two of these locks installed on our home and we love them. Super easy when your hands are full. Never had a problem. We looked at few other manufacturers bio locks and the finish on these are what sold us. We have the oiled bronze and they look very good, a nice classic look. You wont be dissapointed.
I installed a NextBolt in the front door of my new house in July of this year. I had never, ever installed a door lock before, but managed to get this installed in an afternoon when it was nearly 100 degrees. Yes, you do have to make some alterations, but the included template makes things fairly simple if you have the proper tools and a little patience. I have to say I do not at all miss carrying keys with me all the time. In fact, I never carry them anymore. The lock always works and it was great when we had out of town guests a couple months ago. We just programmed their fingers in and let them come and go when they wanted. After they left to go home we deleted their prints from the door in a couple seconds. The guests thought the lock was pretty cool too! We got ours in Satin Nickel and the finish is beautiful...the pictures don't do it justice. Goes well with the Schlage door knob I bought to go with it too. This is a great product...very well built and very secure.
This was our second biometric deadbolt lock we bought the NextBolt to replace a biometric door lock from some chinese company. What a difference this makes! This lock is 1000x better than our old one. Not as fancy but it works every time for our whole family exactly as advertised. Highly recommended.
Been using this for months now and so far so good. Quick to install, but was on a new door anyway. Fingers registered simply and about 4 of us using it with no problems. Looks fit for the job.
I always lose my keys and also live in a house with a bunch of friends, so having a lock on the front door that uses finger prints is ideal. Overall, this is really easy to fit to the door and works perfectly. The batteries last a long time and its easy to use. The only thing I don’t like about it is that you have to lock the door when you close it behind you - this is an easy process, just lift and close the front flap, but it would be better if it knew you shut the door and then locked it self - like a yale type lock.
Not enough of a reason not to buy this though, work well, looks cool, very solidly built so it is secure. It also raises a few questions from mates when they see it for the 1st time!